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Retiree Activities Office

Air Force Retiree Activities Program The Retiree Activities Office (RAO) is the base level component of the Air Force Retiree Council. The RAO is a liaison to the military retiree community in San Antonio and the surrounding area. They provide answers to a host of questions and/or points of contact.

Army Retirement Services Office assists, informs and prepares Soldiers and their family members in the transition to retirement and keeps retiree up to date on rights, benefits and privileges after retirement.
Army Retiree Services

tabReporting a Retiree Death 
Surviving family members of retired Air Force personnel residing in the United States may report the death of a member, and receive personal assistance in applying for eligible benefits on their behalf by contacting:
  • The Casualty Assistance Representative (CAR) at the nearest Air Force Base Military Personnel Flight, Customer Service
  • JBSA-Randolph's CAR phone number is (210) 652-2104 and (210) 652-3633.
  • JBSA-Lackland's CAR phone number is (210) 671-3796
  • Headquarters, Air Force Personnel Center toll-free at 1-877-353-6807. This system will connect your phone call directly to the CAR that will assist you. Voice mail is available after duty hours. Family members leaving a message will be called back the next duty day 
  • DFAS-Cleveland using their toll-free number 1-800-269-5170
  • The nearest US embassy or Consulate for overseas families
  • The Airman and Family Readiness Center
Please have the following information available when making notification:
  • Retiree's full name, grade, Social Security number, date of retirement
  • Date and place (city and state) of death
  • Cause (layman's terms) of death name, relationship, phone number and address of the next of kin
  • Date and place of funeral, if known (General officers only)
NOTE: If telephone notification is impossible, you may send the information to HQ AFPC/DPWCS, 550 C Street West, Suite 14, Randolph AFB, TX 78150-4716. Enclose a copy of the death certificate and the information below. This information will be forwarded to the CAR nearest you for them to assist you.

Please reference the following links:
Steps to take after a Retiree death
Air Force Retiree Mortuary Plan

Annual Retiree Appreciation Day is scheduled for September 27, 2014

Location: Bldg 2841, 3630 Stanley Rd, JBSA-Ft. Sam Houston.
tabRAO Hot Topics 

Appointments only for CAC, ID Cards
The 502nd ABW main ID Card/CAC issuance facilities require an appointment for all military members, retirees, dependents, civil service employees and contractors. Appointment times will be between 8 a.m. and 3:20 p.m. Monday through Friday, and will be scheduled in 20 minute intervals. Customers can schedule appointments at any of these facilities by visiting or they can call to set up an appointment.

JBSA-Fort Sam Houston - Bldg. 367, 221-0415
JBSA-Lackland - Bldg. 5616, 671-4178
JBSA-Randolph - Bldg. 399, 652-1845

Legal Assistance
JBSA-Fort Sam Houston
Fort Sam Houston's Legal Office offers legal assistance by appointment on Monday, Wednesday and Friday and offers walk-in legal assitance Tuesdays 8:30 to 10:30 a.m. 
To schedule an appointment or for questions, call (210) 808-0169 or go to

The Lackland Legal Office no longer offers walk-in legal assistance on Mondays and Thursdays. Legal assistance is available by appointment only by call 210-671-3362/3363.
Walk-in legal assistance is available on Tuesdays for service other than wills. Customers must check in between 4 p.m. and 4:30 p.m. on Tuesdays and lawyers will begin seeing customers after that time. Customers arriving after 4:30 p.m. will not be seen as a walk-in and must make an appointment at that time.

Randolph's Legal Office offers assistance Monday through Friday from 8:30 a.m. to 4 p.m.
For assistance with wills, the Randolph legal office is transitioning to a reservation system for Thursday will services.  Please call (210) 652-6781 to schedule a will appointment.  Retirees need their ID card and a will worksheet, which can be located at
tabRetiree Links of Interest 
San Antonio Army Medical Center
Wilford Hall Ambulatory Surgical Center
Randolph AFB Clinic
BAMC Pharmacy Formulary
WHASC Formulary
Randolph Pharmacy and Formulary
Delta Dental
TRICARE for Life Information
TRICARE Phone Numbers
Beneficiary Counseling
Retiree Information
Mail Order Pharmacy

Army Briefing Schedules
TAP Workshops 2012 Schedule
Pre-Retirement Briefing 2012 Calendar Schedule

Career Status Bonus (CSB) Briefing 2012

Military Officers Association of America
Retired Enlisted Association
Alamo Chapter of the AFA
Department of Veteran Affairs
Texas Veterans Commission
Disabled American Veterans
Armed Forces Retirement Home
Military Training Instructor Association

Office of Personnel Management
My-Pay (DFAS)
Social Security On-line
Obtain Military Records

 Inside JBSA

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tabJBSA Retiree Activities Contact Information
JBSA-Fort Sam Houston
(210) 221-9004
Bldg. 2263, Room 200A
1706 Stanley Road
Customer Service Hours:
Monday through Friday 7:30 a.m. to 4 p.m.
Closed Daily: 11:30 a.m. to 12:30 p.m.

Bldg 5616, Room 129
1561 Stewart Street
Customer Service Hours:
Tuesday and Thursday 9 a.m. to 3 p.m.
Wednesday 9 a.m. to 2:30 p.m.


(210) 652-6880/5778 or
toll free 1-877-282-2441
Pitsenbarger Hall, Bldg 399, Room 104
550 D Street East
Customer Service Hours:
Monday through Friday 9 a.m. to 3 p.m.
tabJBSA Retiree Newsletters
tabRetiree Service Links
tabAir Force Retiree News by Phone
A toll free telephone line has been set up for Air Force retirees and surviving spouses without computer access. By calling (800) 558-1404, retirees and spouses can stay Informed using the new easy-to-use, menu-driven service. Callers can select different topics compiled from various electronic news sources. Current topics include: pay and annuity matters, medical and health care, and other benefits and entitlements.

HELP SPREAD THE WORD: If you know any Air Force retiree or surviving spouse without a computer, please let them know about this new service
tabBecome an RAO Volunteer
New studies provides information and more evidence that participating in volunteer activities may add years to an older person's life by expanding their social networks, increasing their access to resources and improving their sense of self-worth.

To volunteer, please contact your local Retiree Activities Office and fill out the volunteer application:
Fort Sam Houston 

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