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Retiree Activities Office

Air Force Retiree Activities Program The Retiree Activities Office (RAO) is the base level component of the Air Force Retiree Council. The RAO is a liaison to the military retiree community in San Antonio and the surrounding area. They provide answers to a host of questions and/or points of contact.

Army Retirement Services Office assists, informs and prepares Soldiers and their family members in the transition to retirement and keeps retiree up to date on rights, benefits and privileges after retirement.
Army Retiree Services

tabReporting a Retiree Death 
Surviving family members of retired Air Force personnel residing in the United States may report the death of a member, and receive personal assistance in applying for eligible benefits on their behalf by contacting:
  • The Casualty Assistance Representative (CAR) at the nearest Air Force Base Military Personnel Flight, Customer Service
  • JBSA-Randolph's CAR phone number is (210) 652-2104 and (210) 652-3633.
  • JBSA-Lackland's CAR phone number is (210) 671-3796
  • Headquarters, Air Force Personnel Center toll-free at 1-877-353-6807. This system will connect your phone call directly to the CAR that will assist you. Voice mail is available after duty hours. Family members leaving a message will be called back the next duty day 
  • DFAS-Cleveland using their toll-free number 1-800-269-5170
  • The nearest US embassy or Consulate for overseas families
  • The Airman and Family Readiness Center
Please have the following information available when making notification:
  • Retiree's full name, grade, Social Security number, date of retirement
  • Date and place (city and state) of death
  • Cause (layman's terms) of death name, relationship, phone number and address of the next of kin
  • Date and place of funeral, if known (General officers only)
NOTE: If telephone notification is impossible, you may send the information to HQ AFPC/DPWCS, 550 C Street West, Suite 14, Randolph AFB, TX 78150-4716. Enclose a copy of the death certificate and the information below. This information will be forwarded to the CAR nearest you for them to assist you.

Please reference the following links:
Steps to take after a Retiree death
Air Force Retiree Mortuary Plan

tabJBSA Retiree Activities Contact Information 
JBSA-Fort Sam Houston
(210) 221-9004
Bldg. 2263, Room 200A
1706 Stanley Road
Customer Service Hours:
Monday through Friday 7:30 a.m. to 4 p.m.
Closed Daily: 11:30 a.m. to 12:30 p.m.

Bldg 5616, Room 129
1561 Stewart Street
Customer Service Hours:
Tuesday and Thursday 9 a.m. to 3 p.m.
Wednesday 9 a.m. to 2:30 p.m.


(210) 652-6880/5778 or
toll free 1-877-282-2441
Pitsenbarger Hall, Bldg 399, Room 104
550 D Street East
Customer Service Hours:
Monday through Friday 9 a.m. to 3 p.m.
tabAnnoucements & Events 
Retiree Appreciation Day was Sept. 27 at JBSA-Fort Sam Houston. Many thanks to all planners and participants for a very successful day!

Flu shots are now available at all Military Treatment Facilities. Contact your nearest MTF for more information. Visit the Medical Services page.

ID/CAC card services are by appointment only. Visit to make an appointment.

JBSA Randolph is in need of volunteers. Please call 210-652-6880 for more information and/or submit a Volunteer Application.


Nov. 14

Ft Sam Houston Veteran's Day Celebration
6-7 a.m. All Service Spirit Run
11 a.m.-noon All Service Veteran's Day Ceremony at MacArthur Field
1200-1300 Post Event Reception at MacArthur Field

Dec. 13
Fort Sam Houston Holiday Concert
Fort Sam's Own (Army Band) will perform from 7-8 p.m.
Trinity University's Laurie Auditorium
1 Trinity Place
San Antonio, TX 78212
tabRetiree Service Links 

 Inside JBSA

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tabJBSA Retiree Newsletters
tabBecome an RAO Volunteer
New studies provides information and more evidence that participating in volunteer activities may add years to an older person's life by expanding their social networks, increasing their access to resources and improving their sense of self-worth.

To volunteer, please contact your local Retiree Activities Office and fill out the volunteer application:
Fort Sam Houston 
tabAir Force Retiree News by Phone
A toll free telephone line has been set up for Air Force retirees and surviving spouses without computer access. By calling (800) 558-1404, retirees and spouses can stay Informed using the new easy-to-use, menu-driven service. Callers can select different topics compiled from various electronic news sources. Current topics include: pay and annuity matters, medical and health care, and other benefits and entitlements.

HELP SPREAD THE WORD: If you know any Air Force retiree or surviving spouse without a computer, please let them know about this new service
tabJBSA Resources

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