Joint Base San Antonio   Right Corner Banner

Library > JBSA Retiree Activities Office
Retiree Activities Office

Air Force Retiree Activities Program The Retiree Activities Office (RAO) is the base level component of the Air Force Retiree Council. The RAO is a liaison to the military retiree community in San Antonio and the surrounding area. They provide answers to a host of questions and/or points of contact.

Army Retirement Services Office assists, informs and prepares Soldiers and their family members in the transition to retirement and keeps retiree up to date on rights, benefits and privileges after retirement.
Army Retiree Services

tabJBSA Retiree Activities Contact Information 
JBSA-Fort Sam Houston
(210) 221-9004
Bldg. 2263, Room 200A
1706 Stanley Road
Customer Service Hours:
Monday through Friday 7:30 a.m. to 4 p.m.
Closed Daily: 11:30 a.m. to 12:30 p.m.

Bldg 5616, Room 129
1561 Stewart Street
Customer Service Hours:
Tuesday and Thursday 9 a.m. to 3 p.m.
Wednesday 9 a.m. to 2:30 p.m.


(210) 652-6880/5778 or
toll free 1-877-282-2441
Pitsenbarger Hall, Bldg 399, Room 104
550 D Street East
Customer Service Hours:
Monday through Friday 9 a.m. to 3 p.m.
tabReporting a Retiree Death 
We're sorry for your loss. Though this is a difficult time, it's crucial to report the death of a military retiree promptly. Please follow the steps below to report the death as soon as possible.

What You Need
· Retiree's name, social security number and date of death
· Manner of death: natural, suicide, accident, homicide
· Retiree's marital status upon death
· Names, address of retiree's designated beneficiaries or next of kin living and deceased

How to Report a Retiree's Death
1 . Complete a Notification of Death Fast Form. Upon notification, DFAS will stop monthly payments to prevent overpayment. If you need help completing the form, please read the form instructions.
If you cannot complete the Notification of Death form, call DFAS at 800-321-1080. Please have the decedent's Social Security Number and the date of death when you call.
2. Within 7-10 business days after reporting the death to DFAS, you should receive a letter containing the following documents:
· SF1174 Claim for Unpaid Compensation of Deceased Member of the Uniformed Service
· Annuity account forms and instructions (if the decedent was enrolled in the Survivor Benefit Plan or the Retired Serviceman's Family Protection Plan)
3.  Complete the forms you received with your letter and return them with a copy of the retiree's Death Certificate that includes cause of death to:
DFAS U.S. Military Retired Pay
P.O. box 7130
London, KY 40742-7130
Fax: 800-469-6559
If you need assistance completing your claim forms, please call 800-321-1080.

When to Report a Retiree's Death
Please report the retired service member's death as soon as possible. This will help avoid delay and possible financial hardship to surviving beneficiaries, family members or executors, who will be required to return any unearned military retirement payments. Eligibility for military retired pay ends with the death of the retiree. Therefore, if a retired pay payment was issued for the month in which the retiree died the bank will be notified to return the payment upon notification of death. The beneficiary of the AOP may be due a prorated amount for the month of death.  Never return money yourself unless specifically asked to.
tabAnnoucements & Events 
Retiree Appreciation Day was Sept. 27 at JBSA-Fort Sam Houston. Many thanks to all planners and participants for a very successful day!

Flu shots are now available at all Military Treatment Facilities. Contact your nearest MTF for more information. Visit the Medical Services page.

ID/CAC card services are by appointment only. Visit to make an appointment.

JBSA Randolph is in need of volunteers. Please call 210-652-6880 for more information and/or submit a Volunteer Application.

The JBSA-Randolph Legal Assistance (LA) hours are changing due to reduced manning. LA will be shifting to a primarily appointment-based system.
As of January 5, 2015, the new hours will be as follows:
- Weekly walk-in LA service (1000-1100 Monday, Active Duty only)
- Appointment on space-available basis Mon, Wed (Active Duty and Retirees)
- No will appointments during LA

Active Duty by appt. (0930-1130 every 1st, 3rd, 4th Fri, same day execution), will worksheets required in advance for predrafting Retiree wills to be accomplished every 2nd Friday by appointment only, will worksheets  are required in advance for predrafting.  Worksheets can be completed at

Power of Attorney/Notaries: 0830-1200 Mon, Tues-Fri; 0830-1500

Call (210) 652-6781 for to schedule an  appointment.  Please check the Lackland and Ft. Sam Houston legal offices for availability if our hours do not meet your needs.

tabJBSA Retiree Newsletters 
tabRetiree Service Links 
tabAir Force Retiree News by Phone 
A toll free telephone line has been set up for Air Force retirees and surviving spouses without computer access. By calling (800) 558-1404, retirees and spouses can stay Informed using the new easy-to-use, menu-driven service. Callers can select different topics compiled from various electronic news sources. Current topics include: pay and annuity matters, medical and health care, and other benefits and entitlements.

HELP SPREAD THE WORD: If you know any Air Force retiree or surviving spouse without a computer, please let them know about this new service

 Inside JBSA

ima cornerSearch

tabBecome an RAO Volunteer
New studies provides information and more evidence that participating in volunteer activities may add years to an older person's life by expanding their social networks, increasing their access to resources and improving their sense of self-worth.

To volunteer, please contact your local Retiree Activities Office and fill out the volunteer application:
Fort Sam Houston 
tabJBSA Resources

Site Map      Contact Us     Questions     Security and Privacy notice     E-publishing  
Suicide Prevention    SAPR   IG   EEO   Accessibility/Section 508   No FEAR Act